Virtual Reference Amplified

Email, Chat, SMS, and Social Media

omnireference stream

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Beautiful Reports

Quickly view current and past virtual reference activity. OmniReference puts actionable reference metrics at your fingertips.

Boost Productivity

Keep your librarians on the same page and delegate reference questions with OmniReference's auto assigning, group membership, and question tagging features.

Invisible to Patrons

OmniReference makes reference transactions personal and doesn't treat your patrons like a number.

Multiple Channels in 1 Place

With OmniReference's Live Activity Stream, all of your virtual reference in one place with the same easy-to-use tools and unified reporting.


A single auto-updating stream of all your virtual reference questions.

  • Powerful rich text editor
  • Custom folders
  • Internal chat and file sharing


A powerful reporting tool that combines virtual reference questions from all channels or use it to drill down to specific question segments.

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