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As you switch to a Virtual Reference solution, you might see some push-back from librarians. One of the biggest reasons for this is that they are already familiar with email and email is easy to use.
OmniReference helps ease this transition by providing a single interface for all of your virtual reference channels. We also have included an easy-to-use, but very powerful, rich text (or WYSIWYG) editor.
See for yourself how easy it is to add a response with images, links, tables, and more!
(You should see the editor displayed above. If not watch the video below.)
While groups are great for assigning questions and specifying general question types, labels are a great way to specify more specific question types, tracking question progress or status, or whatever you want!
More detail can be seen in the expanded question view, where labels can be added and removed at any time:
System administrators for your library can add as many labels as you need and define custom colors so that they are easily identified:
Labels also allow you to run all reports for each label individually or get an overall comparison view of labels in use:
Labels can also be assigned automatically to incoming questions for each email address, phone number, chat widget, or Twitter account that is configured within OmniReference.
Whether you're a single library or a library consortium, OmniReference allows you to split your librarians into groups. You can define and name your groups however you want. You might decide to create groups around physical library locations, subject matter, or departments – it’s totally up to you!
Defining groups has several purposes:
A different group can also be assigned to each email address, phone number, chat widget, or Twitter account that is configured within OmniReference as well.